Common Troubleshooting & FAQs
Find helpful tips, frequently asked questions, and solutions to common problems to improve your experience with Dadan.
Recording Issues
7 articles- My webcam does not switch correctly between tabsIf your webcam feed does not follow when switching tabs, the issue is usually related to recorder limitations or capture selection. Use the fixes below to…
- My mic works but the camera doesn’t (or vice versa)When one input works and the other does not, the problem is usually caused by mismatched permissions, incorrect device selection, or interference from…
- My audio is not recorded or detectedIf your audio is missing or not detected during recording, the issue is commonly related to browser restrictions, blocked permissions, or microphone…
- My camera is not visible or shows a black screenIf your camera does not appear or displays a black screen, the issue is usually related to browser permissions, camera conflicts, or privacy extensions.…
- My camera disappears when I switch tabsIf your camera feed disappears after switching tabs, the issue is usually related to extension limitations, recorder mode, or camera display settings. Try…
- My recording stops on its ownIf your recording stops unexpectedly, it is usually due to memory pressure, network interruptions, or browser background restrictions. Apply the fixes below…
- My Recording doesn’t start in the browser extensionIf clicking Start Recording has no effect, the issue is usually related to browser permissions, extension conflicts, or session sync. Try the fixes below in…
Upload & Processing Issues
4 articles- My uploaded video is taking too long to processIf your uploaded video remains in a processing state longer than expected, the issue is usually due to upload integrity issues, browser conflicts, or system…
- Video is generating as a “0-second” video and cannot be deletedIf a video appears with a duration of 0 seconds and cannot be removed, it is usually caused by cached data or a corrupted local recording state. Follow the…
- Trouble uploading a video?If you face issues uploading a video to dadan, it usually means the file format or settings aren’t supported. To fix this, you can use a free tool like…
- My recording is stuck at 90–99% uploadIf your upload stalls near completion, the issue is usually caused by network interference or the recording tab being interrupted before the final upload…
Transcript Issues
3 articles- My transcript is out of sync after trimming the videoIf your transcript no longer matches the video timing after trimming, it is usually because the captions were generated before the edit. Follow the steps…
- My transcript is generated in the wrong languageIf the transcript appears in an incorrect language, it is usually due to a wrong language selection or mixed-language audio. Use the steps below to correct…
- My transcript is stuck or never finishes loadingIf the transcript remains in a loading state or fails to complete, the issue is usually caused by a temporary processing error, a browser conflict, or an…
Camera Settings & UI Issues
2 articles- Unable to change my camera shapeIf the camera shape does not change when selected, the issue is usually related to the current camera state or layout mode. Quick fixes These steps refresh…
- My camera is not centered or appears stuckIf your camera overlay looks misaligned or does not move as expected, it is usually a temporary layout issue in the recorder. Quick fix This action resets…
Browser / Compatibility Issues
2 articles- My QuickTime Player isn’t playing downloaded videosIf downloaded dadan videos do not play in QuickTime, it is because dadan uses the AVC3 codec, which QuickTime does not support. Quick fixes These steps…
- My extension doesn’t detect my login (e.g., Comet browser)If the dadan extension does not recognize your logged-in session, the issue is usually related to browser compatibility, session sync, or extension…
Meeting Recorder Issues
3 articles- Dadan bot still joins meetings after cancellationIf the dadan bot continues to join canceled meetings, the issue is typically due to a stale calendar connection that requires manual intervention. Fix What…
- My meeting link is not getting pastedIf an external meeting link does not paste correctly into the recorder, it is usually due to extra parameters or unsupported link formats. Use the steps…
- Meeting recorder screen shows duplicate eventsIf the meeting recorder displays the same calendar events multiple times, the issue is usually related to calendar sync or permission refresh. Follow the…
Domain & Branding Issues
1 articleEditor & Feature Issues
4 articles- My interactions are locked after viewingIf interactions appear locked and cannot be edited after being viewed, it is usually a UI behavior rather than an error. Fix This allows you to make changes…
- My interactive comments show a white box with no textIf an interactive comment appears as a white box with no text, the issue is usually a temporary rendering or state-refresh problem. Use the steps below to…
- My Intro Maker is not workingIf the Intro Maker fails to load or apply changes, the issue is usually caused by cached data, browser conflicts, or an incomplete video state. Follow the…
- My Key Moments feature is stuckIf Key Moments does not load or hangs, the issue is usually due to cached data or a temporary processing failure. Follow the steps below to resolve it.…
Miscellaneous
2 articles- I’m not able to activate my tier or licenseIf you cannot activate a dadan tier or license, the issue is usually related to workspace access, email mismatch, or license sync. Follow the steps below to…
- Why does my custom domain apply to all my sub-accounts?Dadan currently supports one custom domain per workspace, not per individual user. This means any domain you configure is automatically applied to all…