If Key Moments does not load or hangs, the issue is usually due to cached data or a temporary processing failure. Follow the steps below to resolve it.
Quick fixes #
- Clear browser cache:
Clear cached files and data to remove stale processing states.
- Refresh the page:
Reload the video page to reinitialize the Key Moments process.
- Re-upload the video:
Upload the video again and try generating Key Moments again.
These steps typically restore Key Moments functionality and allow processing to complete successfully.
