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My camera is not visible or shows a black screen

If your camera does not appear or displays a black screen, the issue is usually related to browser permissions, camera conflicts, or privacy extensions. Follow the steps below to restore the camera feed.

Quick fixes #

  1. Reset camera permissions in the browser
    Open the browser settings and reset camera access for dadan, then refresh the page and allow access again when prompted.
  1. Ensure only one app is using the camera
    Close video conferencing tools or background apps (such as Zoom, Teams, or Meet). Most webcams can only be used by one application at a time.
  1. Disable privacy-related extensions
    Temporarily turn off privacy or security extensions, as they may block webcam initialization.
  1. Reload the page
    Refresh the recording page to reinitialize the camera connection.
  1. Switch the camera source
    Inside the recorder, select a different camera input, then switch back to your preferred camera if needed.

These steps resolve most camera visibility issues and restore a stable video preview before recording.

Are you still facing issues? Reach out to our support team for further assistance. You can reach us at [email protected] or via our website chat.
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