If your uploaded video remains in a processing state longer than expected, the issue is usually due to upload integrity issues, browser conflicts, or system limitations. Use the steps below to identify and resolve the problem.
Quick fixes #
- Re-upload the video manually:
Download the recording, then re-upload it to verify the file was transferred correctly.
- Try Incognito mode:
Open dadan in an Incognito window to avoid interference from extensions, cached data, or session conflicts.
- Check for file corruption:
Verify that the video plays correctly before uploading. Corrupted files may fail during processing.
- Review system memory and plan usage:
Low system memory or exceeding plan limits can slow down or block video processing.
- Contact support if needed:
If processing is still stuck, please send the video URL to dadan support for further investigation.
These steps help unblock delayed processing and ensure your video completes successfully.
