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My transcript is stuck or never finishes loading

If the transcript remains in a loading state or does not complete, the issue is usually caused by a temporary processing error, browser conflict, or an incomplete upload. Follow the steps below to resolve it.

My transcript is stuck

Quick fixes #

  1. Refresh the page:
    Reload the video page to reinitialize the transcript process.
  1. Try Incognito mode:
    Open the video in an Incognito window and log in to your account to rule out cache or extension-related conflicts.
  1. Regenerate the transcript:
    Stop the process and select the Generate Transcript again option to restart transcription from scratch.
  1. Re-upload the video:
    If the issue persists, re-upload the video to ensure the audio track is intact and processed correctly.

These steps typically resolve transcript loading issues and restore normal transcript generation.

Are you still facing issues? Reach out to our support team for further assistance. You can reach us at [email protected] or via our website chat.
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