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My extension doesn’t detect my login (e.g., Comet browser)

If the dadan extension does not recognize your logged-in session, the issue is usually related to browser compatibility, session sync, or extension conflicts. Follow the steps below to resolve this issue.

Quick fixes #

  1. Reinstall the extension
    Remove the dadan extension and install the latest version from the official store.
  1. Toggle the extension off and on
    Go to your browser’s extension settings, disable the extension, then enable it again to refresh its state.
  1. Open dadan in a browser tab before recording
    Make sure you are logged into dadan in an active tab before starting a recording session.
  1. Disable privacy-related extensions
    Turn off ad blockers, VPNs, or privacy extensions that may interfere with login detection.
  1. Try using Chrome Stable
    Some browsers, such as Comet and other Chromium-based variants, may have compatibility issues. Recording is more stable in Chrome Stable.
  1. Ensure the extension is up to date
    Verify the installed extension version in site settings and update to the latest release if necessary.

These steps typically restore proper login detection and enable seamless recording.

Are you still facing issues? Reach out to our support team for further assistance. You can reach us at [email protected] or via our website chat.
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