If your video remains in a processing state longer than expected, the issue is usually due to upload integrity issues, browser conflicts, or system limitations. Use the steps below to identify and resolve the problem.
Quick fixes #
- Re-upload the video manually
Download the recording and upload it again to ensure the file was transferred correctly.
- Try Incognito mode
Open dadan in an Incognito window to avoid interference from extensions, cached data, or session conflicts.
- Check for file corruption
Verify that the video plays correctly before uploading. Corrupted files may fail during processing.
- Review system memory and plan usage
Low system memory or exceeding plan limits can slow down or block video processing.
- Contact support if needed
If processing is still stuck, send the video URL to dadan support for further investigation.
These steps help unblock delayed processing and ensure your video completes successfully.
