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My Recording doesn’t start in the browser extension

If clicking Start Recording does nothing, the issue is usually related to browser permissions, extension conflicts, or session sync. Try the fixes below in order.

Quick fixes #

  1. Reset the dadan extension
    Open chrome://extensions in your browser, turn the dadan extension off, then turn it back on.
  1. Reinstall the extension
    Remove the dadan extension and install the latest version from the Chrome or Edge Web Store.
  1. Check your login session
    Make sure you are logged into your dadan account in the same browser profile where the extension is installed.
  1. Disable ad blockers
    Temporarily turn off ad-blocking extensions.
    Note: Adblock Plus is known to interfere with recording start and uploads.
  1. Verify system permissions
    Ensure your browser and operating system allow access to:
    • Microphone
    • Camera (if enabled)
    • Screen recording
  1. Try Incognito (InPrivate) mode
    Open an Incognito window, enable the dadan extension, and try recording again. This helps rule out conflicts with other extensions.

If the issue persists after trying these steps, restarting the browser often resolves hidden permission or memory issues.

Are you still facing issues? Reach out to our support team for further assistance. You can reach us at [email protected] or via our website chat.
Zaher Talab
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