Skip links

My interactive comments show a white box with no text

If an interactive comment appears as a white box with no text, the issue is usually a temporary rendering or state-refresh problem. Use the steps below to fix it.

Quick fixes #

  1. Re-enter the text:
    Click into the interaction and retype the comment text to refresh its state.
Type your response
  1. Delete and re-add the interaction:
    Remove the existing interactive comment and add it again to reset the interaction layer.

These steps typically restore the text display for interactive comments.

Are you still facing issues? Reach out to our support team for further assistance. You can reach us at [email protected] or via our website chat.
Table Of Content